COMPANY PROFILE:
Soccer Shots is the leader in youth soccer development for children ages 2-8. Our nationally recognized program offers a high energy, fun, age-appropriate introduction to the wonderful game of soccer. Our innovative curriculum emphasizes both soccer skills and character development. Our goal is simple: to leave a lasting, positive impact on every child we serve.
SOCCER SHOTS COUS:
Soccer Shots COUS (COUS) was established in 2010. COUS covers the regions of Washington D.C., Maryland, Northern Virginia, Miami FL, New York City NY, and Nashville TN. Soccer Shots Baltimore Washington stretches from Harford County, MD to Prince William County, VA. Soccer Shots Baltimore offices are located in Laurel, MD, and Fairfax, VA. Soccer Shots Tennessee covers North and South Nashville. Soccer Shots Miami covers Miami-Dade and Broward Counties. Soccer Shots New York City covers Brooklyn and Manhattan. COUS works closely with Soccer Shots Franchising national headquarters in Middletown, PA.
BENEFITS/PERKS:
15 PTO days
Parental leave
10 Paid Holidays
Competitive salary
Remote Work on Fridays
Health Savings Account
401(k) matching
Bonus based on company performance
Company parties
Dental insurance
Health insurance
Vision insurance
Opportunity for advancement
Professional Development Reimbursement

REPORTS TO: Director of Operations
OBJECTIVE OF POSITION: To plan all seasonal operation duties related to Soccer Shots Baltimore-Washington. The Partner Services Manager will be responsible for the following functions:
Business Development:
All Private account confirmations [Enrichments, All Plays, Camps]
All Public Program site confirmations [permits, agreements, reservations]
New account additions [both Private and Public]
Identify opportunities to grow enrollments with existing partners and new accounts/sites
Create sales and marketing materials
Perform marketing tasks related to acquisition of new accounts and new customers [attend events, back to school nights, conferences, etc.]
Run Free Fun Days as needed
Relationship Management:
Manage & build partner relationships [school check-ins, site conflict inquiries, director gift distribution, site visits, etc.]
Use Customer Relationship Management [CRM] tool to manage contact information, track communication with accounts, add
new leads, track conversion process, schedule follow up conversations, etc.
Business Management:
Accounts Receivable - making sure Location Invoicing sheet is kept up to date, invoices are sent in a timely manner, and payments are collected
Revenue Recognition payments from All Play programs, camps, and seasons where the school collects fees are entered into Configio
Accounts Payable assist Director of Operations to ensure season rental fees, donations and revenue shares are paid in a timely manner
Work with school directors to ensure enrollment goals are met
Update Master Spreadsheet for confirmation status, class dates & times, revenue share amounts, rental fees, new contact info, etc.
Seasonal program management support as needed [such as large school launch weeks in Spring & Fall]
WORKING HOURS/LOCATION/SCHEDULE:
The job description above is a full-time, exempt position requiring a minimum of 40 hours of work per week. On occasion, it will be necessary to work additional hours, including weekday evenings and weekends, to meet deadlines and to exceed goals. Your weekly agenda and schedule will be assigned by your supervisor. Many Soccer Shots programs run weeknights & weekends, and availability is paramount.
You will be expected to work out of central office [address listed below] as well as travel to partner sites in the Baltimore-Washington region.
Central Office: 312 Marshall Avenue, Suite 1000. Laurel, MD 20707
SOCCER SHOTS OBJECTIVES:

1. For Soccer Shots to be the best run, most popular, and most successful program offered in the Baltimore-Washington region.
2. For Soccer Shots to have a reputation of excellence. An objective measure of each territorys reputation for quality will be learned in the Net Promoter Score survey conducted at the end of each season
3. To be a Top 10% franchise in participant registration and revenue (in category) and per capita rating and to meet and exceed seasonal and annual enrollment and revenue goals

COMPANY EXPECTATIONS:

1. Prompt, reliable, and professional communicationresponds immediately to customers (parents, directors, staff), and always responds to supervisor and other Soccer Shots support staff within 24 hours
2. Meet weekly, seasonal, and annual timelines and deadlines. Develop systems to stay organized, keep good records, and be efficient with your time
3. Meet seasonal performance goals. Go above and beyond company expectations to sell, promote and market our program prior to each season
4. Provide excellent customer service by communicating through newsletters to parents, and phone calls/visits with center directors
5. Adhere to all company policies and represent Soccer Shots with professionalism and integrity
6. Coach sessions as needed depending on the season and minimum staffing levels

COMMITMENTS:
Soccer Shots employees are committed to representing Soccer Shots in a fashion consistent with the company's six Core Values. Compensation is based on performance, and Soccer Shots reserves the right to terminate employment for failure to meet expectations.

PERFORMANCE EVALUATIONS AND REVIEWS:
Performance will be reviewed after the first 60 days of employment
Objectives of the position and company expectations will be reviewed quarterly through a meeting with supervisor
Soccer Shots will perform an annual review in December of each calendar year